CHRISTMAS OFFER Subscribe to Cotswold Life today CLICK HERE

Prestigious award for Francesca

PUBLISHED: 16:07 09 February 2012 | UPDATED: 21:00 20 February 2013

Prestigious award for Francesca

Prestigious award for Francesca

A talented Gloucestershire woman has scooped Silver at the prestigious South West Tourism Awards for Outstanding Customer Service

Prestigious award for Francesca

A talented Gloucestershire woman has scooped Silver at the prestigious South West Tourism Awards for Outstanding Customer Service.

Twenty-two-year-old Francesca Brennan, Assistant Catering Manager from Farncombe Estate in Broadway, wowed the judges with her outstanding contribution to excellence.

Having only worked at the Estate which offers a wide range of leisure courses and study breaks - for just over a year, Francesca was recognised for going the extra mile for staff and customers. This included cross-country adventures to find Halal suppliers at the last minute, boosting morale with Christmas-themed snow days and one-to-one training for each of her 19 staff.

Richard Howdle, Operations Manager at Farncombe Estate, says, We are especially proud of Frankie, who plays a leading role in our catering team.

She works closely with customers, dealing with their individual needs and she does it with an infectious smile.

We are delighted to win such a prestigious award for customer service, especially as these awards cover the whole of the South West, the UKs prime region for tourism.

There were 67 different awards distributed to the regions top achievers last night (February 6) at the event held at the Rivera Conference Centre, Torquay.

The winners were greeted by a star-studded line up, hosted by TV presenter Teresa Driscoll, and presented with their awards by journalist and broadcaster Simon Calder, Senior Travel Editor of The Independent.

I am overjoyed to have received such an award, it really makes the hard work we do worthwhile, says award-winning Francesca Brennan.

It was a wonderful evening and such a great opportunity to be recognised by my industry peers, well be working hard to achieve bigger and better things this year!

Farncombe Estate has won a number of awards in the past 12 months, including Cotswold Leisure Break of the Year 2011 judged by an independent panel from London and Home Counties Today and a silver Green Tourism Award.

www.farncombeestate.co.uk

-------

Picture:Host Teresa Driscoll, sponsor Anne Blackburn, award-winner Francesca Laura Brennan and travel journalist Simon Calder.

0 comments

More from People

Yesterday, 13:00

Helping clients through divorce, separation and disputes over children, we talk to 8 divorce lawyers in the Cotswolds

Read more
Yesterday, 11:12

We’ve some extraordinary, and inspiring, women in business in the Cotswolds. We talk to 7 female trailblazers in local industry who offer the business advice they’ve lived by

Read more
Tuesday, November 27, 2018

25 years in business is no mean feat – and the owner of Lauren’s Catering has lost none of his ambition

Read more
Tuesday, November 27, 2018

Julian Dunkerton has moved his family’s cider-making business from Herefordshire to the outskirts of Cheltenham, where it boasts a state-of-the-art production unit and a stylish new shop. But don’t think the heart of the business has changed one whit: it still honours the core values Ivor and Susie Dunkerton held dear when they planted their first apple tree, nearly 40 years ago

Read more
Monday, November 26, 2018

If you want to spread some Christmas cheer to those in need, here are some fantastic charities in the Cotswolds to donate to

Read more
Tuesday, November 13, 2018

Harnessing the power of social media, charity awards and dreaming up new projects - it’s all in a day’s work for Gloucestershire children’s charity Pied Piper and its corporate supporters

Read more
Tuesday, November 13, 2018

The Cotswolds’ very own Prince of Wales turns 70 this month, so we looked back on some of the highlights of his life and career, and wondered what birthday pressies we would buy for the man who has the world at his feet

Read more

Thanks to the impact of ground-breaking comedy This Country, the quiet market town of Northleach has become one of the Cotswolds’ hottest film locations. Katie Jarvis is sent to investigate

Read more
Wednesday, November 7, 2018

When landowners are looking to sell their land, and want a transparent journey that delivers them best value, Rosconn Strategic Land is here to take them through the process.

Read more

Radio DJ Paul Gambaccini has secured a payout from prosecutors over unfounded allegations of historical sex offences. The presenter, 69, was arrested in 2013 over a claim he sexually assaulted two teenage boys in the early 1980s. Mr Gambaccini always denied the claims, calling the case “completely fictitious”. He spent a year on bail before the case was dropped. Two years later he gave this interview to Katie Jarvis

Read more
Tuesday, November 6, 2018

The Barn Theatre’s artistic director, Iwan Lewis, talks to Candia McKormack about a rather special project aimed at bringing the Cotswold community together in commemoration of the Great War’s fallen

Read more
Tuesday, October 30, 2018

The environmental charity set up to protect Stroud’s industrial heritage now enhances the lives of its own volunteers. Katie Jarvis meets chief executive Clare Mahdiyone to hear about her Cotswold Life

Read more
Tuesday, October 23, 2018

Alex Caccia was in two minds about setting up Animal Dynamics as a limited company, but a shark attack warning changed all of that. Tanya Gledhill meets a man on a mission to change propulsion, one animal at a time

Read more
Wednesday, October 17, 2018

He quit his job with a few thousand pounds in savings and an empty garage. In less than a year, Nick Grey’s technology company Gtech was flying. Tanya Gledhill meets him

Read more

Newsletter Sign Up

Sign up to the following newsletters:

Sign up to receive our regular email newsletter

Our Privacy Policy


Topics of Interest

Food and Drink Directory A+ Education

Subscribe or buy a mag today

subscription ad

Local Business Directory

Property Search