6 ISSUES FOR JUST £6 Subscribe to Business & Professional Life today CLICK HERE

Case study: Remaining strong during a period of growth with technology

PUBLISHED: 15:41 23 April 2018 | UPDATED: 15:41 23 April 2018

Christina Hinder, HR and Operations Director at EDP

Christina Hinder, HR and Operations Director at EDP

Archant

In this article we look at how The Environmental Dimension Partnership Limited (EDP), worked alongside Tech OP Solutions, Information Security Company, to develop a new infrastructure across its three growing offices in Cirencester, Shrewsbury and Cardiff

The aim was to modernise EDP’s Information Communications Technology (ICT) to continue to ensure a robust data management system which is easily accessible, alongside strengthening its Cyber Security strategy. This is a vital discussion for all board members due to the importance of three crucial factors;

1. Data – How is it stored, backed up and how often?

2. Accessibility - How quickly and efficiently can the data be acquired and maintained by the necessary employees on or off site?

3. Security – How can data be kept secure from continual cyber threats which have already affected 1000s of UK businesses?

EDP and Tech OP have collaborated to bring you a review of this very process.

The challenge

Christina Hinder, HR and Operations Director at EDP, approached Tech Op Solutions three years ago to assist with the challenges they were experiencing managing the amount of data on the existing infrastructure, namely storage levels and accessibility from three separate locations. Tech OP Solutions is well-known for its expertise in securely managing highly sensitive Government data, so was the ideal candidate for addressing the challenges posed. EDP was excited by the fresh approach adopted by Tech OP who understood the issues and asked insightful and clear questions. The team didn’t force any fixed package solutions as it was more interested in finding the right solution for EDP to meet its’ needs. Following this engagement, EDP selected Tech OP to design, support and monitor the entire ICT infrastructure and users across its UK sites.

EDP work with well-respected clients across the construction industry, the renewal energy sector and private clients, thus it is privy to large amounts of data. When businesses hold large amounts of data it is fundamental that this data is secure, backed up correctly and not left open to cyber-attacks which could potentially put the business at risk. Tech OP Solutions provided EDP with a clear road map of its ICT needs, addressing short, medium and long-term ICT strategies. With close to 100 staff, , ultimately, EDP needed its data to be easily accessible, with manageable storage and safe from any unwanted attacks.

The solution

The Certified Engineers at Tech OP Solutions began by completing a comprehensive review of the current ICT at EDP. This included any risks that may apply to the existing network, therefore, how many users are using equipment such as telephones, desktops, laptops, tablets and mobile devices. The Engineers looked at the hardware in place such as servers and the networks connecting them to EDP’s data. The review drilled down as far as individual user accounts, password management and the use of WIFI. When considering Cyber Security, it is always worth ensuring that mobiles are connected to guest networks as well as managing the need for non-business devices on the premises, with vulnerabilities in smart devices being well documented.

Software usage was analysed to understand the rationale for file storage and accessibility which included Antivirus, Anti Malware, Web Filtering, SPAM protection, Firewalls and email best practice. Tech OP investigated hosting solutions and storage options for emails to be backed up, filtered and checked for spam, whilst allowing users to continue using the most current version of MS Office with little, or no down-time.

Remote working was a consideration and how this can be facilitated via external access to secure data storage whilst using external connectivity which can often increase the level of threat.

The final part of the review was business continuity. Understanding the difference between a business continuity plan and simply backing-up data is vital. How long would it take to recover and restore the data for all users to access as quickly as possible?

The recommendations of the comprehensive review were implemented through an 18-month plan, with regular meetings to work through each phase.

The results at EDP have ensured its ICT infrastructure has remained stable, but with a clear improvement path. Staff are fully informed, with the end user experience proving to be positive. Tech Op Solutions acknowledge the importance of good working relationships and is pleased to say; “We have developed a productive relationship with EDP to ensure we fully understand its ICT needs without bombarding them with jargon. Systems are proactively monitored and repaired before failure. Users are supported and Information Security and Cyber threats are regularly assessed and reviewed. This culminates in a positive, engaging relationship from office floor to boardroom, and one which we are extremely proud of.” Simon Leonard, Commercial Director at Tech OP Solutions.

EDP has benefitted from the Complete Care Support Package. This provides a fully outsourced, streamlined IT department with full monitoring and user support. A managed ICT structure for a single, affordable monthly fee.

The outcome

EDP’s ICT systems are monitored 24 hours per day, seven days a week, with a fully automated service desk for 1st, 2nd and 3rd line support available around the clock. This includes a proactive server, PC and network fault monitoring system which will indicate if any part of the infrastructure needs attention. To ensure data remains protected, a fully integrated and managed anti-virus and threat management systems detects and destroys any potential infections. Untrusted emails will be rejected at the point of delivery so will not even make it to employees’ inboxes.

“Working with Tech Op is such a pleasure. They are a dedicated team of highly skilled and knowledgeable engineers for whom nothing is too much trouble. They understand how IT is not only central to our way of working, but vital to us being able to successfully carry out our business and deliver high-quality consultancy advice and project management to our clients.”, Christina Hinder, EDP.

Maybe it’s time you tested your backup and ask yourself ‘how long would it take to complete a full system restore?’ Tech Op Solutions can work alongside in-house IT departments and offer support to onsite engineers.

Tech OP Solutions are Cyber Essentials Accreditors as well as ISO 27001 Certified Cyber Security Specialists. If you need a fully comprehensive ICT review completed, or wish obtain Cyber Essentials certification to support your GDPR or Cyber Compliance, contact Justin Richmond at Tech OP Solutions on 01242 570999 or email support@techop.co.uk.

Tech OP Solutions are running a series of free ‘Information Security’ Seminars alongside the Gloucestershire Constabulary and Skylight9 Limited, for full details see the Tech OP Solutions Facebook page.

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Cotswold Life visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Cotswold Life staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Cotswold Life account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

More from Cotswold Life

Yesterday, 15:01

Harnessing the power of social media, charity awards and dreaming up new projects - it’s all in a day’s work for Gloucestershire children’s charity Pied Piper and its corporate supporters

Read more
Yesterday, 14:24

The fifth edition of the annual awards will be taking place from 6pm on Thursday, November 16 at the Tree Tops Pavilion, West Midland Safari Park

Read more
Yesterday, 14:15

“Joining forces with Advanced Insulation brings a significant benefit to Isoremov, the Brazilian insulation market and our potential for future growth.”

Read more
Yesterday, 13:58

“We are delighted to have achieved another strong set of results in this highly-respected independent guide.”

Read more
Yesterday, 13:45

An expert from accountancy, investment management and tax group Smith & Williamson is speaking at a major event in Gloucestershire this month which will put the spotlight on the housing crisis

Read more
Yesterday, 12:27

The Cotswolds’ very own Prince of Wales turns 70 this month, so we looked back on some of the highlights of his life and career, and wondered what birthday pressies we would buy for the man who has the world at his feet

Read more

The Warwickshire town of Alcester is considered one of the best understood Roman settlements in the country. Tracy Spiers digs below the surface to discover its hidden jewels

Read more

Thanks to the impact of ground-breaking comedy This Country, the quiet market town of Northleach has become one of the Cotswolds’ hottest film locations. Katie Jarvis is sent to investigate

Read more
Yesterday, 12:01

After a new home in the Cotswolds or looking to relocate within the region? We bring you 16 of the best housing developments in the area

Read more
Yesterday, 12:00

Whether you’re after something for an adults’ stocking filler, a little something while you slave over the turkey dinner or a tipple to enjoy with your festive party guests, we pick 9 drinks from the Cotswolds you need to try this Christmas

Read more
Mon, 17:02

From mini Norway spruces to luxury Nordman firs, here are eight of the best places to get a luscious, green tree in the Cotswolds this festive season

Read more
Mon, 14:04

The weekend is fast approaching and for those still deciding how to spend their Friday through to Sunday, we pick 5 of the best ways to spend your weekend in the Cotswolds

Read more
Mon, 13:06

As a Christmas treat Cotswold Life is pleased to offer one lucky reader the chance to win an array of fantastic prizes in our Christmas Quiz. There is a prize to mark each of the 12 days of Christmas

Read more
Thursday, November 8, 2018

From festive light switch-ons and Santa’s Grottos, to Victorian Christmas Fayres and late-night shopping, we’ve covered what’s on in and around the Cotswolds this season

Read more

Newsletter Sign Up

Sign up to the following newsletters:

Sign up to receive our regular email newsletter

Our Privacy Policy

Topics of Interest

Food and Drink Directory A+ Education

Subscribe or buy a mag today

subscription ad

Local Business Directory

Property Search